Does Zoom AI Companion train on your data?
Zoom · Meeting transcription AI · official site ↗
Doesn’t train on your dataZDR / DPA on enterpriseNo training to opt out of
Does Zoom AI Companion train its models on your data?
No — Zoom AI Companion does not use your content to train its AI models by default.
Zoom does not use any customer audio, video, chat, screen-sharing, attachments or other communications content to train Zoom's or third-party AI models; its terms of service were revised to state this explicitly.
Can you opt out?
No training opt-out is required — customer content is not used to train Zoom or third-party models under Zoom's terms. Account admins still control whether AI Companion features are enabled.
Zero retention / DPA
Customer content is excluded from model training by the ToS. Zoom offers data-residency and governance options for AI Companion on eligible plans; enterprise customers can request a DPA. Confirm residency/retention specifics for your plan. DPA ↗
What the listicles get wrong
After an August 2023 ToS backlash, Zoom revised section 10 to state plainly it does not train AI on customer content; the commitment has been reaffirmed since.
Verdict by plan tier
AI Companion (all eligible paid plans)No trainingNo customer content (audio, video, chat, screen share, attachments) used to train Zoom's or third-party AI models, per Zoom's terms of service.
Get notified when this changes
We track Zoom AI Companion's data-training and retention policy. Leave your email and we'll send one note if it changes.
Frequently asked questions
Does Zoom AI Companion train its AI models on my data?
No — Zoom AI Companion does not use your content to train its AI models by default. Zoom does not use any customer audio, video, chat, screen-sharing, attachments or other communications content to train Zoom's or third-party AI models; its terms of service were revised to state this explicitly.
Can I opt out of Zoom AI Companion training on my data?
There is no training opt-out to set for Zoom AI Companion: No training opt-out is required — customer content is not used to train Zoom or third-party models under Zoom's terms. Account admins still control whether AI Companion features are enabled.
Does Zoom AI Companion offer zero data retention (ZDR) or a DPA?
Customer content is excluded from model training by the ToS. Zoom offers data-residency and governance options for AI Companion on eligible plans; enterprise customers can request a DPA. Confirm residency/retention specifics for your plan.
Is Zoom AI Companion safe to use with confidential or proprietary data?
It depends on your plan tier. AI Companion (all eligible paid plans): No customer content (audio, video, chat, screen share, attachments) used to train Zoom's or third-party AI models, per Zoom's terms of service. Always confirm current terms with Zoom before sending confidential data — this is cited public information, not legal advice.
Sources
https://www.zoom.com/en/blog/zooms-term-service-ai/
https://therecord.media/zoom-ai-terms-of-service-update
https://www.zoom.com/en/products/ai-assistant/resources/privacy-security/
This page is cited public information, not legal or compliance advice. Whether Zoom AI Companion trains on your data, and any zero-retention or DPA option, can depend on your specific plan, region and contract. Always confirm current terms with Zoom before sending confidential or proprietary data.