BBAA Atlas

Is ActiveCampaign HIPAA compliant?

Marketing automation · vendor site ↗

BAA on select plansPHI with conditions
Will ActiveCampaign sign a HIPAA BAA?
Sometimes — ActiveCampaign signs a HIPAA BAA only on specific plans or add-ons.
ActiveCampaign will sign a BAA on its HIPAA-eligible plans, arranged via support/sales. Its own HIPAA marketing guide states the BAA is 'Available on eligible plans' and cites a BAA on the Professional plan (~$229/mo), so it is not limited to Enterprise; confirm your specific plan's eligibility with ActiveCampaign.
PHI eligibility
PHI handling is possible under a BAA on eligible plans, but the BAA alone is insufficient and emails are delivered unencrypted, so identifying health info should be kept out of message bodies.
SOC 2
Not publicly confirmed
Trust center
activecampaign.com ↗
Sub-processors
—
Notes
No dedicated official BAA page was located; plan eligibility/pricing varied across sources. Confirm scope with ActiveCampaign sales.
Last verified 2026-05-31confidence: medium· Vendor terms change — confirm directly with ActiveCampaign before storing PHI.

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How to request and sign a BAA with ActiveCampaign

Sometimes — ActiveCampaign signs a HIPAA BAA only on specific plans or add-ons.

Request routeThrough sales / your account team
  1. 1
    Get on a qualifying plan
    ActiveCampaign will sign a BAA on its HIPAA-eligible plans, arranged via support/sales. Its own HIPAA marketing guide states the BAA is 'Available on eligible plans' and cites a BAA on the Professional plan (~$229/mo), so it is not limited to Enterprise; confirm your specific plan's eligibility with ActiveCampaign.
  2. 2
    Request the Business Associate Agreement
    ActiveCampaign arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact ActiveCampaign sales (or open a request from its trust center) and reference the qualifying plan above.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI handling is possible under a BAA on eligible plans, but the BAA alone is insufficient and emails are delivered unencrypted, so identifying health info should be kept out of message bodies. Match your configuration to this scope before putting protected health information into ActiveCampaign.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with ActiveCampaign before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does ActiveCampaign sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — ActiveCampaign signs a HIPAA BAA only on specific plans or add-ons. ActiveCampaign will sign a BAA on its HIPAA-eligible plans, arranged via support/sales. Its own HIPAA marketing guide states the BAA is 'Available on eligible plans' and cites a BAA on the Professional plan (~$229/mo), so it is not limited to Enterprise; confirm your specific plan's eligibility with ActiveCampaign.
Is ActiveCampaign HIPAA compliant?
ActiveCampaign can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI handling is possible under a BAA on eligible plans, but the BAA alone is insufficient and emails are delivered unencrypted, so identifying health info should be kept out of message bodies.
Can you store PHI (protected health information) in ActiveCampaign?
PHI handling is possible under a BAA on eligible plans, but the BAA alone is insufficient and emails are delivered unencrypted, so identifying health info should be kept out of message bodies.
Is ActiveCampaign SOC 2 certified?
We could not confirm a public SOC 2 report for ActiveCampaign. SOC 2 is separate from a HIPAA BAA — confirm both directly with ActiveCampaign.
How do I request a HIPAA BAA from ActiveCampaign?
ActiveCampaign arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact ActiveCampaign sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with ActiveCampaign before storing PHI.
What plan do I need to sign a BAA with ActiveCampaign?
ActiveCampaign will sign a BAA on its HIPAA-eligible plans, arranged via support/sales. Its own HIPAA marketing guide states the BAA is 'Available on eligible plans' and cites a BAA on the Professional plan (~$229/mo), so it is not limited to Enterprise; confirm your specific plan's eligibility with ActiveCampaign.

Sources

HIPAA-Compliant Marketing Guide
https://www.activecampaign.com/blog/hipaa-compliant-marketing
Supports: States the BAA is 'Available on eligible plans to cover the use and disclosure of PHI' and cites a BAA on the Professional plan (~$229/mo) — i.e. not Enterprise-onlydated: undated
Is ActiveCampaign HIPAA compliant?
https://www.paubox.com/blog/activecampaign-hipaa-compliant
Supports: Confirms ActiveCampaign will sign a BAA (reviewable by contacting support); does not restrict the BAA to a specific plan tierdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with ActiveCampaign before processing protected health information.

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