Is Aircall HIPAA compliant?
Signs a BAAPHI with conditionsSOC 2 Type II
Will Aircall sign a HIPAA BAA?
Yes — Aircall will sign a HIPAA Business Associate Agreement (BAA).
Aircall offers and will execute its own BAA; the customer must separately enter into it if they are a Covered Entity/Business Associate that will make PHI available to Aircall. No plan tier is stated.
PHI eligibility
PHI may be transmitted/stored once a signed BAA is in place (the BAA then takes precedence over the DPA for US patient PHI); data is encrypted in transit (TLS 1.2) and at rest (AES-256).
SOC 2
SOC 2 Type II
Trust center
Sub-processors
—
Notes
BAA terms appear in Aircall's DPA; customer must separately execute the BAA for PHI.
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How to request and sign a BAA with Aircall
Yes — Aircall will sign a HIPAA Business Associate Agreement (BAA).
Request routeBy request — via trust center or support
- 1Confirm your account is coveredAircall offers and will execute its own BAA; the customer must separately enter into it if they are a Covered Entity/Business Associate that will make PHI available to Aircall. No plan tier is stated.
- 2Request the Business Associate AgreementAircall provides the BAA on request. Open a request through Aircall's trust center and ask for the current Business Associate Agreement covering your plan.
- 3Confirm what PHI is allowed before you store anyPHI may be transmitted/stored once a signed BAA is in place (the BAA then takes precedence over the DPA for US patient PHI); data is encrypted in transit (TLS 1.2) and at rest (AES-256). Match your configuration to this scope before putting protected health information into Aircall.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Aircall before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Aircall sign a HIPAA Business Associate Agreement (BAA)?
Yes — Aircall will sign a HIPAA Business Associate Agreement (BAA). Aircall offers and will execute its own BAA; the customer must separately enter into it if they are a Covered Entity/Business Associate that will make PHI available to Aircall. No plan tier is stated.
Is Aircall HIPAA compliant?
Aircall can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. PHI may be transmitted/stored once a signed BAA is in place (the BAA then takes precedence over the DPA for US patient PHI); data is encrypted in transit (TLS 1.2) and at rest (AES-256).
Can you store PHI (protected health information) in Aircall?
PHI may be transmitted/stored once a signed BAA is in place (the BAA then takes precedence over the DPA for US patient PHI); data is encrypted in transit (TLS 1.2) and at rest (AES-256).
Is Aircall SOC 2 certified?
Aircall reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Aircall?
Aircall provides the BAA on request. Open a request through Aircall's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with Aircall before storing PHI.
What plan do I need to sign a BAA with Aircall?
Aircall offers and will execute its own BAA; the customer must separately enter into it if they are a Covered Entity/Business Associate that will make PHI available to Aircall. No plan tier is stated.
Sources
https://aircall.io/dpa/
https://aircall.io/security/
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Aircall before processing protected health information.
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