BBAA Atlas

Is OpenPhone HIPAA compliant?

Business phone · vendor site ↗

BAA on select plansPHI with conditionsSOC 2 Type II
Will OpenPhone sign a HIPAA BAA?
Sometimes — OpenPhone signs a HIPAA BAA only on specific plans or add-ons.
OpenPhone (now branded Quo) offers a BAA only to customers on the Business or Scale plans, requested via a form. Once signed, the organization can use the service to communicate with patients in compliance with HIPAA.
PHI eligibility
PHI in calls, voicemails and messages may be handled only under a signed BAA on the Business or Scale plan; data that remains within the platform's infrastructure is stored encrypted.
SOC 2
SOC 2 Type II
Trust center
quo.com ↗
Sub-processors
—
Notes
OpenPhone rebranded to 'Quo' in 2025; old openphone.com/support URLs 301-redirect to quo.com. BAA gated to Business/Scale plans.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with OpenPhone before storing PHI.

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How to request and sign a BAA with OpenPhone

Sometimes — OpenPhone signs a HIPAA BAA only on specific plans or add-ons.

Request routeBy request — via trust center or support
  1. 1
    Get on a qualifying plan
    OpenPhone (now branded Quo) offers a BAA only to customers on the Business or Scale plans, requested via a form. Once signed, the organization can use the service to communicate with patients in compliance with HIPAA.
  2. 2
    Request the Business Associate Agreement
    OpenPhone provides the BAA on request. Open a request through OpenPhone's trust center and ask for the current Business Associate Agreement covering your plan.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI in calls, voicemails and messages may be handled only under a signed BAA on the Business or Scale plan; data that remains within the platform's infrastructure is stored encrypted. Match your configuration to this scope before putting protected health information into OpenPhone.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with OpenPhone before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does OpenPhone sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — OpenPhone signs a HIPAA BAA only on specific plans or add-ons. OpenPhone (now branded Quo) offers a BAA only to customers on the Business or Scale plans, requested via a form. Once signed, the organization can use the service to communicate with patients in compliance with HIPAA.
Is OpenPhone HIPAA compliant?
OpenPhone can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI in calls, voicemails and messages may be handled only under a signed BAA on the Business or Scale plan; data that remains within the platform's infrastructure is stored encrypted.
Can you store PHI (protected health information) in OpenPhone?
PHI in calls, voicemails and messages may be handled only under a signed BAA on the Business or Scale plan; data that remains within the platform's infrastructure is stored encrypted.
Is OpenPhone SOC 2 certified?
OpenPhone reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from OpenPhone?
OpenPhone provides the BAA on request. Open a request through OpenPhone's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with OpenPhone before storing PHI.
What plan do I need to sign a BAA with OpenPhone?
OpenPhone (now branded Quo) offers a BAA only to customers on the Business or Scale plans, requested via a form. Once signed, the organization can use the service to communicate with patients in compliance with HIPAA.

Sources

Security and compliance — Quo (formerly OpenPhone)
https://support.quo.com/core-concepts/administration/security-and-compliance
Supports: BAA available on Business/Scale plans; SOC 2 Type IIdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with OpenPhone before processing protected health information.

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