Is RingCentral HIPAA compliant?
Signs a BAAPHI with conditionsSOC 2 Type II
Will RingCentral sign a HIPAA BAA?
Yes — RingCentral will sign a HIPAA Business Associate Agreement (BAA).
RingCentral offers and signs its own BAA (it will not sign a customer's paper) covering services such as RingEX, RingCentral Fax, RingCX, and Contact Center; customer integrations are out of scope.
PHI eligibility
PHI may be created/transmitted/maintained on covered RingCentral services after requesting and executing RingCentral's BAA and implementing required safeguards; customer integrations are excluded.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
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Notes
Reports also cite HITRUST CSF and ISO 27001.
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How to request and sign a BAA with RingCentral
Yes — RingCentral will sign a HIPAA Business Associate Agreement (BAA).
Request routeThrough sales / your account team
- 1Confirm your account is coveredRingCentral offers and signs its own BAA (it will not sign a customer's paper) covering services such as RingEX, RingCentral Fax, RingCX, and Contact Center; customer integrations are out of scope.
- 2Request the Business Associate AgreementRingCentral arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact RingCentral sales (or open a request from its trust center) and reference the qualifying plan above.
- 3Confirm what PHI is allowed before you store anyPHI may be created/transmitted/maintained on covered RingCentral services after requesting and executing RingCentral's BAA and implementing required safeguards; customer integrations are excluded. Match your configuration to this scope before putting protected health information into RingCentral.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with RingCentral before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does RingCentral sign a HIPAA Business Associate Agreement (BAA)?
Yes — RingCentral will sign a HIPAA Business Associate Agreement (BAA). RingCentral offers and signs its own BAA (it will not sign a customer's paper) covering services such as RingEX, RingCentral Fax, RingCX, and Contact Center; customer integrations are out of scope.
Is RingCentral HIPAA compliant?
RingCentral can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. PHI may be created/transmitted/maintained on covered RingCentral services after requesting and executing RingCentral's BAA and implementing required safeguards; customer integrations are excluded.
Can you store PHI (protected health information) in RingCentral?
PHI may be created/transmitted/maintained on covered RingCentral services after requesting and executing RingCentral's BAA and implementing required safeguards; customer integrations are excluded.
Is RingCentral SOC 2 certified?
RingCentral reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from RingCentral?
RingCentral arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact RingCentral sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with RingCentral before storing PHI.
What plan do I need to sign a BAA with RingCentral?
RingCentral offers and signs its own BAA (it will not sign a customer's paper) covering services such as RingEX, RingCentral Fax, RingCX, and Contact Center; customer integrations are out of scope.
Sources
https://www.ringcentral.com/legal/vendor-baa.html
https://assets.ringcentral.com/legal/rc-ringcentral-hipaa.pdf
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with RingCentral before processing protected health information.
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