Is Dialpad HIPAA compliant?
Signs a BAAPHI with conditionsSOC 2 Type II
Will Dialpad sign a HIPAA BAA?
Yes — Dialpad will sign a HIPAA Business Associate Agreement (BAA).
Dialpad lets company admins sign a BAA directly in-app (or via legal@dialpad.com); once signed, all Dialpad products can be used compliantly, with fax-for-PHI and SMS to non-Dialpad users excluded.
PHI eligibility
ePHI may be handled across Dialpad products once a BAA is executed, except Dialpad fax for PHI and SMS to non-Dialpad recipients, which the BAA does not cover.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
—
Notes
The BAA conforms to Google Cloud's BAA and cannot be revised.
Get notified when this changes
We track Dialpad's BAA and HIPAA status. Leave your email and we'll send one note if the verdict on this page changes.
How to request and sign a BAA with Dialpad
Yes — Dialpad will sign a HIPAA Business Associate Agreement (BAA).
Request routeBy request — via trust center or support
- 1Confirm your account is coveredDialpad lets company admins sign a BAA directly in-app (or via legal@dialpad.com); once signed, all Dialpad products can be used compliantly, with fax-for-PHI and SMS to non-Dialpad users excluded.
- 2Request the Business Associate AgreementDialpad provides the BAA on request. Open a request through Dialpad's trust center and ask for the current Business Associate Agreement covering your plan.
- 3Confirm what PHI is allowed before you store anyePHI may be handled across Dialpad products once a BAA is executed, except Dialpad fax for PHI and SMS to non-Dialpad recipients, which the BAA does not cover. Match your configuration to this scope before putting protected health information into Dialpad.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Dialpad before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Dialpad sign a HIPAA Business Associate Agreement (BAA)?
Yes — Dialpad will sign a HIPAA Business Associate Agreement (BAA). Dialpad lets company admins sign a BAA directly in-app (or via legal@dialpad.com); once signed, all Dialpad products can be used compliantly, with fax-for-PHI and SMS to non-Dialpad users excluded.
Is Dialpad HIPAA compliant?
Dialpad can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. ePHI may be handled across Dialpad products once a BAA is executed, except Dialpad fax for PHI and SMS to non-Dialpad recipients, which the BAA does not cover.
Can you store PHI (protected health information) in Dialpad?
ePHI may be handled across Dialpad products once a BAA is executed, except Dialpad fax for PHI and SMS to non-Dialpad recipients, which the BAA does not cover.
Is Dialpad SOC 2 certified?
Dialpad reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Dialpad?
Dialpad provides the BAA on request. Open a request through Dialpad's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with Dialpad before storing PHI.
What plan do I need to sign a BAA with Dialpad?
Dialpad lets company admins sign a BAA directly in-app (or via legal@dialpad.com); once signed, all Dialpad products can be used compliantly, with fax-for-PHI and SMS to non-Dialpad users excluded.
Sources
https://help.dialpad.com/docs/dialpad-hipaa
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Dialpad before processing protected health information.
Check another vendor
See all HIPAA compliant VoIP & business phone systems →
Browse all 105 vendors by category →