Is Five9 HIPAA compliant?
Signs a BAAPHI eligibleSOC 2 Type II
Will Five9 sign a HIPAA BAA?
Yes — Five9 will sign a HIPAA Business Associate Agreement (BAA).
Five9 publishes a Customer BAA and states it will enter into BAAs with its covered-entity and business-associate customers to satisfy HIPAA contracting requirements. No plan tier is stated.
PHI eligibility
Under the BAA, Five9 creates, receives, maintains and/or transmits PHI on behalf of customers with administrative, physical and technical safeguards.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
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Notes
Five9 publishes a dedicated Customer BAA at five9.com/legal/customerbaa.
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How to request and sign a BAA with Five9
Yes — Five9 will sign a HIPAA Business Associate Agreement (BAA).
Request routeBy request — via trust center or support
- 1Confirm your account is coveredFive9 publishes a Customer BAA and states it will enter into BAAs with its covered-entity and business-associate customers to satisfy HIPAA contracting requirements. No plan tier is stated.
- 2Request the Business Associate AgreementFive9 provides the BAA on request. Open a request through Five9's trust center and ask for the current Business Associate Agreement covering your plan.
- 3Confirm what PHI is allowed before you store anyUnder the BAA, Five9 creates, receives, maintains and/or transmits PHI on behalf of customers with administrative, physical and technical safeguards. Match your configuration to this scope before putting protected health information into Five9.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Five9 before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Five9 sign a HIPAA Business Associate Agreement (BAA)?
Yes — Five9 will sign a HIPAA Business Associate Agreement (BAA). Five9 publishes a Customer BAA and states it will enter into BAAs with its covered-entity and business-associate customers to satisfy HIPAA contracting requirements. No plan tier is stated.
Is Five9 HIPAA compliant?
Five9 can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. Under the BAA, Five9 creates, receives, maintains and/or transmits PHI on behalf of customers with administrative, physical and technical safeguards.
Can you store PHI (protected health information) in Five9?
Under the BAA, Five9 creates, receives, maintains and/or transmits PHI on behalf of customers with administrative, physical and technical safeguards.
Is Five9 SOC 2 certified?
Five9 reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Five9?
Five9 provides the BAA on request. Open a request through Five9's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with Five9 before storing PHI.
What plan do I need to sign a BAA with Five9?
Five9 publishes a Customer BAA and states it will enter into BAAs with its covered-entity and business-associate customers to satisfy HIPAA contracting requirements. No plan tier is stated.
Sources
https://www.five9.com/legal/HIPAA
https://www.five9.com/news/news-releases/pr-five9-completes-soc-2-type-2-audit-reaffirms-commitment-data-protection
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Five9 before processing protected health information.
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