Is Acuity Scheduling HIPAA compliant?
BAA on select plansPHI with conditions
Will Acuity Scheduling sign a HIPAA BAA?
Sometimes — Acuity Scheduling signs a HIPAA BAA only on specific plans or add-ons.
Squarespace signs a BAA for Acuity Scheduling on the Powerhouse or Premium plan; each account must be individually HIPAA-enabled with a separate BAA. Squarespace does not enter outside/custom BAAs on these plans, though custom BAAs are available on an Enterprise plan for extra cost. The BAA covers Acuity only.
PHI eligibility
PHI may be stored once the Acuity account is HIPAA-enabled under a BAA on a qualifying plan; email/text notifications may contain PHI (client names, emails, appointment types/times) by default, so you must adjust notification settings, and Squarespace Email Campaigns integration must be disabled.
SOC 2
Not publicly confirmed
Trust center
Sub-processors
—
Notes
Per-account HIPAA enablement on Powerhouse/Premium; outside BAAs only on Enterprise. SOC 2 not stated on the HIPAA help page.
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How to request and sign a BAA with Acuity Scheduling
Sometimes — Acuity Scheduling signs a HIPAA BAA only on specific plans or add-ons.
Request routeSelf-serve — enable it in your account
- 1Get on a qualifying planSquarespace signs a BAA for Acuity Scheduling on the Powerhouse or Premium plan; each account must be individually HIPAA-enabled with a separate BAA. Squarespace does not enter outside/custom BAAs on these plans, though custom BAAs are available on an Enterprise plan for extra cost. The BAA covers Acuity only.
- 2Request the Business Associate AgreementAcuity Scheduling lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
- 3Confirm what PHI is allowed before you store anyPHI may be stored once the Acuity account is HIPAA-enabled under a BAA on a qualifying plan; email/text notifications may contain PHI (client names, emails, appointment types/times) by default, so you must adjust notification settings, and Squarespace Email Campaigns integration must be disabled. Match your configuration to this scope before putting protected health information into Acuity Scheduling.
Before you sign — watch for
- HIPAA is enabled per account / workspace — each one needs its own BAA, not a single org-wide signature.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Acuity Scheduling before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Acuity Scheduling sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Acuity Scheduling signs a HIPAA BAA only on specific plans or add-ons. Squarespace signs a BAA for Acuity Scheduling on the Powerhouse or Premium plan; each account must be individually HIPAA-enabled with a separate BAA. Squarespace does not enter outside/custom BAAs on these plans, though custom BAAs are available on an Enterprise plan for extra cost. The BAA covers Acuity only.
Is Acuity Scheduling HIPAA compliant?
Acuity Scheduling can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be stored once the Acuity account is HIPAA-enabled under a BAA on a qualifying plan; email/text notifications may contain PHI (client names, emails, appointment types/times) by default, so you must adjust notification settings, and Squarespace Email Campaigns integration must be disabled.
Can you store PHI (protected health information) in Acuity Scheduling?
PHI may be stored once the Acuity account is HIPAA-enabled under a BAA on a qualifying plan; email/text notifications may contain PHI (client names, emails, appointment types/times) by default, so you must adjust notification settings, and Squarespace Email Campaigns integration must be disabled.
Is Acuity Scheduling SOC 2 certified?
We could not confirm a public SOC 2 report for Acuity Scheduling. SOC 2 is separate from a HIPAA BAA — confirm both directly with Acuity Scheduling.
How do I request a HIPAA BAA from Acuity Scheduling?
Acuity Scheduling lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Acuity Scheduling before storing PHI.
What plan do I need to sign a BAA with Acuity Scheduling?
Squarespace signs a BAA for Acuity Scheduling on the Powerhouse or Premium plan; each account must be individually HIPAA-enabled with a separate BAA. Squarespace does not enter outside/custom BAAs on these plans, though custom BAAs are available on an Enterprise plan for extra cost. The BAA covers Acuity only.
Sources
https://help.acuityscheduling.com/hc/en-us/articles/16689567523597-Acuity-Scheduling-and-HIPAA
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Acuity Scheduling before processing protected health information.
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