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Is Atlassian Jira & Confluence Cloud HIPAA compliant?

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BAA on select plansPHI with conditionsSOC 2 Type II
Will Atlassian Jira & Confluence Cloud sign a HIPAA BAA?
Sometimes — Atlassian Jira & Confluence Cloud signs a HIPAA BAA only on specific plans or add-ons.
Atlassian signs a BAA for Jira, Jira Service Management, and Confluence on Standard, Premium, and Enterprise plans (Free and trial plans are not eligible). Per Atlassian's HIPAA Implementation Guide, 'Atlassian Analytics, AI and Rovo, and any apps or app features that are part of a trial or an early access offering' aren't automatically covered by the BAA; third-party Marketplace apps require their own signed BAA, and customers must tag apps for HIPAA and deactivate AI before storing PHI.
PHI eligibility
PHI may be stored in Jira/Confluence Cloud on an eligible paid plan after signing the BAA, tagging apps for HIPAA, disabling AI, and following Atlassian's HIPAA Implementation Guide; third-party apps need their own BAAs.
SOC 2
SOC 2 Type II
Trust center
atlassian.com ↗
Sub-processors
atlassian.com ↗
Notes
Must disable AI (incl. Rovo) and tag apps for HIPAA; Marketplace apps require separate BAAs.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Atlassian Jira & Confluence Cloud before storing PHI.

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How to request and sign a BAA with Atlassian Jira & Confluence Cloud

Sometimes — Atlassian Jira & Confluence Cloud signs a HIPAA BAA only on specific plans or add-ons.

Request routeSelf-serve — enable it in your account
  1. 1
    Get on a qualifying plan
    Atlassian signs a BAA for Jira, Jira Service Management, and Confluence on Standard, Premium, and Enterprise plans (Free and trial plans are not eligible). Per Atlassian's HIPAA Implementation Guide, 'Atlassian Analytics, AI and Rovo, and any apps or app features that are part of a trial or an early access offering' aren't automatically covered by the BAA; third-party Marketplace apps require their own signed BAA, and customers must tag apps for HIPAA and deactivate AI before storing PHI.
  2. 2
    Request the Business Associate Agreement
    Atlassian Jira & Confluence Cloud lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI may be stored in Jira/Confluence Cloud on an eligible paid plan after signing the BAA, tagging apps for HIPAA, disabling AI, and following Atlassian's HIPAA Implementation Guide; third-party apps need their own BAAs. Match your configuration to this scope before putting protected health information into Atlassian Jira & Confluence Cloud.
Before you sign — watch for
  • Beta / early-access features can be excluded from BAA coverage — keep PHI out of them.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Atlassian Jira & Confluence Cloud before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Atlassian Jira & Confluence Cloud sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Atlassian Jira & Confluence Cloud signs a HIPAA BAA only on specific plans or add-ons. Atlassian signs a BAA for Jira, Jira Service Management, and Confluence on Standard, Premium, and Enterprise plans (Free and trial plans are not eligible). Per Atlassian's HIPAA Implementation Guide, 'Atlassian Analytics, AI and Rovo, and any apps or app features that are part of a trial or an early access offering' aren't automatically covered by the BAA; third-party Marketplace apps require their own signed BAA, and customers must tag apps for HIPAA and deactivate AI before storing PHI.
Is Atlassian Jira & Confluence Cloud HIPAA compliant?
Atlassian Jira & Confluence Cloud can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be stored in Jira/Confluence Cloud on an eligible paid plan after signing the BAA, tagging apps for HIPAA, disabling AI, and following Atlassian's HIPAA Implementation Guide; third-party apps need their own BAAs.
Can you store PHI (protected health information) in Atlassian Jira & Confluence Cloud?
PHI may be stored in Jira/Confluence Cloud on an eligible paid plan after signing the BAA, tagging apps for HIPAA, disabling AI, and following Atlassian's HIPAA Implementation Guide; third-party apps need their own BAAs.
Is Atlassian Jira & Confluence Cloud SOC 2 certified?
Atlassian Jira & Confluence Cloud reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Atlassian Jira & Confluence Cloud?
Atlassian Jira & Confluence Cloud lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Atlassian Jira & Confluence Cloud before storing PHI.
What plan do I need to sign a BAA with Atlassian Jira & Confluence Cloud?
Atlassian signs a BAA for Jira, Jira Service Management, and Confluence on Standard, Premium, and Enterprise plans (Free and trial plans are not eligible). Per Atlassian's HIPAA Implementation Guide, 'Atlassian Analytics, AI and Rovo, and any apps or app features that are part of a trial or an early access offering' aren't automatically covered by the BAA; third-party Marketplace apps require their own signed BAA, and customers must tag apps for HIPAA and deactivate AI before storing PHI.

Sources

HIPAA — Atlassian
https://www.atlassian.com/trust/compliance/resources/hipaa
Supports: Customers 'purchase a Standard, Premium, or Enterprise Plan and enter into a Business Associate Agreement (BAA)' for Jira, Confluence, and Jira Service Managementdated: undated
Sign a Business Associate Agreement (BAA) — Atlassian Support
https://support.atlassian.com/organization-administration/docs/sign-a-business-associate-agreement-baa/
Supports: Eligible products/plans (Standard/Premium/Enterprise for Jira, JSM, Confluence); 'Free and trial plans are not eligible to sign BAAs'; signing stepsdated: undated
The HIPAA Implementation Guide — Atlassian Support
https://support.atlassian.com/organization-administration/docs/the-hipaa-implementation-guide/
Supports: Substantiates the exclusions: 'Atlassian Analytics, AI and Rovo, and any apps or app features that are part of a trial or an early access offering' aren't automatically covered by the BAA; requires a signed BAA with relevant third-party apps, tagging apps to enable HIPAA, and deactivating AIdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Atlassian Jira & Confluence Cloud before processing protected health information.

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