BBAA Atlas

Is Dropbox HIPAA compliant?

Cloud storage · vendor site ↗

BAA on select plansPHI with conditions
Will Dropbox sign a HIPAA BAA?
Sometimes — Dropbox signs a HIPAA BAA only on specific plans or add-ons.
Dropbox signs a BAA electronically via the admin console for US-based team accounts on Standard, Advanced, Enterprise, Education, Business, and Business Plus tiers (not free/Plus/Family); Dropbox Sign requires its own separate BAA.
PHI eligibility
PHI may be stored only after a BAA is in place and the team is on an eligible plan; Dropbox Dash explicitly does not support HIPAA.
SOC 2
Not publicly confirmed
Trust center
help.dropbox.com ↗
Sub-processors
—
Notes
BAA self-service is US-only; signing a BAA disables reseller support. SOC 2 not stated on the HIPAA page (directs to Trust Center).
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Dropbox before storing PHI.

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How to request and sign a BAA with Dropbox

Sometimes — Dropbox signs a HIPAA BAA only on specific plans or add-ons.

Request routeSelf-serve — enable it in your account
  1. 1
    Get on a qualifying plan
    Dropbox signs a BAA electronically via the admin console for US-based team accounts on Standard, Advanced, Enterprise, Education, Business, and Business Plus tiers (not free/Plus/Family); Dropbox Sign requires its own separate BAA.
  2. 2
    Request the Business Associate Agreement
    Dropbox lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI may be stored only after a BAA is in place and the team is on an eligible plan; Dropbox Dash explicitly does not support HIPAA. Match your configuration to this scope before putting protected health information into Dropbox.
Before you sign — watch for
  • No BAA on the free / consumer tier — you must be on a qualifying paid plan first.
  • The BAA may be US-only or region-specific — non-US teams should ask for the equivalent agreement.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Dropbox before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Dropbox sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Dropbox signs a HIPAA BAA only on specific plans or add-ons. Dropbox signs a BAA electronically via the admin console for US-based team accounts on Standard, Advanced, Enterprise, Education, Business, and Business Plus tiers (not free/Plus/Family); Dropbox Sign requires its own separate BAA.
Is Dropbox HIPAA compliant?
Dropbox can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be stored only after a BAA is in place and the team is on an eligible plan; Dropbox Dash explicitly does not support HIPAA.
Can you store PHI (protected health information) in Dropbox?
PHI may be stored only after a BAA is in place and the team is on an eligible plan; Dropbox Dash explicitly does not support HIPAA.
Is Dropbox SOC 2 certified?
We could not confirm a public SOC 2 report for Dropbox. SOC 2 is separate from a HIPAA BAA — confirm both directly with Dropbox.
How do I request a HIPAA BAA from Dropbox?
Dropbox lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Dropbox before storing PHI.
What plan do I need to sign a BAA with Dropbox?
Dropbox signs a BAA electronically via the admin console for US-based team accounts on Standard, Advanced, Enterprise, Education, Business, and Business Plus tiers (not free/Plus/Family); Dropbox Sign requires its own separate BAA.

Sources

Dropbox and HIPAA/HITECH — Dropbox Help
https://help.dropbox.com/security/hipaa-hitech-overview
Supports: Dropbox signs a BAA via admin console (US only) on eligible team plans; BAA must be in place before transferring PHI; Dash does not support HIPAAdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Dropbox before processing protected health information.

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