Is Hotjar HIPAA compliant?
No BAANot for PHISOC 2 Type II
Will Hotjar sign a HIPAA BAA?
No — Hotjar does not sign a HIPAA Business Associate Agreement (BAA).
Hotjar does not offer or sign a HIPAA Business Associate Agreement on any plan and does not include HIPAA in its compliance commitments; its published set is GDPR, CCPA, LGPD, PCI-DSS, and SOC 2 Type II. Because Hotjar captures session recordings and behavioral data, it can inadvertently collect PHI on healthcare sites, which makes the absence of a BAA a material risk.
PHI eligibility
Do not deploy Hotjar on pages that could capture PHI; with no BAA available it cannot be used in a HIPAA-compliant way.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
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Notes
Verdict rests on Hotjar's own compliance listing omitting HIPAA plus consistent third-party reporting; Hotjar publishes no BAA. Confidence is medium pending an explicit first-party 'no BAA' statement.
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How to request and sign a BAA with Hotjar
No — Hotjar does not sign a HIPAA Business Associate Agreement (BAA).
There is no BAA to request — Hotjar will not sign one. Hotjar does not offer or sign a HIPAA Business Associate Agreement on any plan and does not include HIPAA in its compliance commitments; its published set is GDPR, CCPA, LGPD, PCI-DSS, and SOC 2 Type II. Because Hotjar captures session recordings and behavioral data, it can inadvertently collect PHI on healthcare sites, which makes the absence of a BAA a material risk.
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Before you sign — watch for
- A signed BAA here does NOT clear you to deliberately store PHI — the vendor still restricts intentional PHI collection or how it may be used. Confirm the exact scope.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Hotjar before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Hotjar sign a HIPAA Business Associate Agreement (BAA)?
No — Hotjar does not sign a HIPAA Business Associate Agreement (BAA). Hotjar does not offer or sign a HIPAA Business Associate Agreement on any plan and does not include HIPAA in its compliance commitments; its published set is GDPR, CCPA, LGPD, PCI-DSS, and SOC 2 Type II. Because Hotjar captures session recordings and behavioral data, it can inadvertently collect PHI on healthcare sites, which makes the absence of a BAA a material risk.
Is Hotjar HIPAA compliant?
Hotjar is not HIPAA-ready: it does not sign a Business Associate Agreement (BAA), so you cannot use it to process protected health information (PHI). Do not deploy Hotjar on pages that could capture PHI; with no BAA available it cannot be used in a HIPAA-compliant way.
Can you store PHI (protected health information) in Hotjar?
Do not deploy Hotjar on pages that could capture PHI; with no BAA available it cannot be used in a HIPAA-compliant way.
Is Hotjar SOC 2 certified?
Hotjar reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Hotjar?
You can't — Hotjar does not sign a HIPAA Business Associate Agreement. Hotjar does not offer or sign a HIPAA Business Associate Agreement on any plan and does not include HIPAA in its compliance commitments; its published set is GDPR, CCPA, LGPD, PCI-DSS, and SOC 2 Type II. Because Hotjar captures session recordings and behavioral data, it can inadvertently collect PHI on healthcare sites, which makes the absence of a BAA a material risk.
What plan do I need to sign a BAA with Hotjar?
Hotjar does not offer a BAA on any plan, so no plan qualifies. Hotjar does not offer or sign a HIPAA Business Associate Agreement on any plan and does not include HIPAA in its compliance commitments; its published set is GDPR, CCPA, LGPD, PCI-DSS, and SOC 2 Type II. Because Hotjar captures session recordings and behavioral data, it can inadvertently collect PHI on healthcare sites, which makes the absence of a BAA a material risk.
Sources
https://www.paubox.com/blog/hotjar-hipaa-compliant
https://compliancy-group.com/is-hotjar-hipaa-compliant/
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Hotjar before processing protected health information.
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