BBAA Atlas

Is Mailgun (Sinch) HIPAA compliant?

Transactional email API · vendor site ↗

BAA on select plansPHI with conditionsSOC 2 Type II
Will Mailgun (Sinch) sign a HIPAA BAA?
Sometimes — Mailgun (Sinch) signs a HIPAA BAA only on specific plans or add-ons.
Mailgun (Sinch) publishes a HIPAA Business Associate Addendum and will sign a BAA when it meets the definition of a Business Associate, applying to a valid Service Order. Industry reporting indicates the BAA is offered on negotiated enterprise plans rather than self-serve tiers.
PHI eligibility
PHI is permitted only under a signed BAA; the customer must encrypt PHI, obtain end-user consent, and accept that standard email transmits unencrypted over the public internet.
SOC 2
SOC 2 Type II
Trust center
trust.sinch.com ↗
Sub-processors
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Notes
The published BAA addendum (revised 2020-11-20) does not state plan/tier restrictions; the enterprise-only gating comes from third-party reporting, not the legal page itself, hence plan_gated at medium confidence. Confirm a fully executed BAA in writing before sending PHI.
Last verified 2026-05-31confidence: medium· Vendor terms change — confirm directly with Mailgun (Sinch) before storing PHI.

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How to request and sign a BAA with Mailgun (Sinch)

Sometimes — Mailgun (Sinch) signs a HIPAA BAA only on specific plans or add-ons.

Request routeSelf-serve — enable it in your account
  1. 1
    Get on a qualifying plan
    Mailgun (Sinch) publishes a HIPAA Business Associate Addendum and will sign a BAA when it meets the definition of a Business Associate, applying to a valid Service Order. Industry reporting indicates the BAA is offered on negotiated enterprise plans rather than self-serve tiers.
  2. 2
    Request the Business Associate Agreement
    Mailgun (Sinch) lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI is permitted only under a signed BAA; the customer must encrypt PHI, obtain end-user consent, and accept that standard email transmits unencrypted over the public internet. Match your configuration to this scope before putting protected health information into Mailgun (Sinch).
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Mailgun (Sinch) before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Mailgun (Sinch) sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Mailgun (Sinch) signs a HIPAA BAA only on specific plans or add-ons. Mailgun (Sinch) publishes a HIPAA Business Associate Addendum and will sign a BAA when it meets the definition of a Business Associate, applying to a valid Service Order. Industry reporting indicates the BAA is offered on negotiated enterprise plans rather than self-serve tiers.
Is Mailgun (Sinch) HIPAA compliant?
Mailgun (Sinch) can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI is permitted only under a signed BAA; the customer must encrypt PHI, obtain end-user consent, and accept that standard email transmits unencrypted over the public internet.
Can you store PHI (protected health information) in Mailgun (Sinch)?
PHI is permitted only under a signed BAA; the customer must encrypt PHI, obtain end-user consent, and accept that standard email transmits unencrypted over the public internet.
Is Mailgun (Sinch) SOC 2 certified?
Mailgun (Sinch) reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Mailgun (Sinch)?
Mailgun (Sinch) lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Mailgun (Sinch) before storing PHI.
What plan do I need to sign a BAA with Mailgun (Sinch)?
Mailgun (Sinch) publishes a HIPAA Business Associate Addendum and will sign a BAA when it meets the definition of a Business Associate, applying to a valid Service Order. Industry reporting indicates the BAA is offered on negotiated enterprise plans rather than self-serve tiers.

Sources

HIPAA Business Associate Addendum — Mailgun
https://www.mailgun.com/legal/hipaa-baa/
Supports: Mailgun signs a BAA when it meets the Business Associate definition; customer must encrypt PHI and obtain consent; email is unencrypted over the public internetdated: 2020-11-20
HIPAA Compliance & Sinch
https://www.sinch.com/hipaa/
Supports: Sinch has product-level BAAs as addenda to Terms of Service; primary HIPAA responsibility rests with the customerdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Mailgun (Sinch) before processing protected health information.

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