BBAA Atlas

Is Salesforce HIPAA compliant?

CRM & marketing · vendor site ↗

Signs a BAAPHI with conditions
Will Salesforce sign a HIPAA BAA?
Yes — Salesforce will sign a HIPAA Business Associate Agreement (BAA).
Salesforce enters into a Business Associate Addendum on request via an account representative, but only the specific products/services listed in the executed BAA (e.g. certain Sales Cloud, Service Cloud, Health Cloud features) are covered.
PHI eligibility
PHI may only be placed in Salesforce services explicitly named as Covered Services in the signed BAA; non-covered features and third-party integrations are out of scope.
SOC 2
Not publicly confirmed
Trust center
compliance.salesforce.com ↗
Sub-processors
—
Notes
Product-specific addendums may be required; the BAA does not cover data in transit (customer responsibility) or third-party integrations.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Salesforce before storing PHI.

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How to request and sign a BAA with Salesforce

Yes — Salesforce will sign a HIPAA Business Associate Agreement (BAA).

Request routeThrough sales / your account team
  1. 1
    Confirm your account is covered
    Salesforce enters into a Business Associate Addendum on request via an account representative, but only the specific products/services listed in the executed BAA (e.g. certain Sales Cloud, Service Cloud, Health Cloud features) are covered.
  2. 2
    Request the Business Associate Agreement
    Salesforce arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Salesforce sales (or open a request from its trust center) and reference the qualifying plan above.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI may only be placed in Salesforce services explicitly named as Covered Services in the signed BAA; non-covered features and third-party integrations are out of scope. Match your configuration to this scope before putting protected health information into Salesforce.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Salesforce before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Salesforce sign a HIPAA Business Associate Agreement (BAA)?
Yes — Salesforce will sign a HIPAA Business Associate Agreement (BAA). Salesforce enters into a Business Associate Addendum on request via an account representative, but only the specific products/services listed in the executed BAA (e.g. certain Sales Cloud, Service Cloud, Health Cloud features) are covered.
Is Salesforce HIPAA compliant?
Salesforce can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. PHI may only be placed in Salesforce services explicitly named as Covered Services in the signed BAA; non-covered features and third-party integrations are out of scope.
Can you store PHI (protected health information) in Salesforce?
PHI may only be placed in Salesforce services explicitly named as Covered Services in the signed BAA; non-covered features and third-party integrations are out of scope.
Is Salesforce SOC 2 certified?
We could not confirm a public SOC 2 report for Salesforce. SOC 2 is separate from a HIPAA BAA — confirm both directly with Salesforce.
How do I request a HIPAA BAA from Salesforce?
Salesforce arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Salesforce sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with Salesforce before storing PHI.
What plan do I need to sign a BAA with Salesforce?
Salesforce enters into a Business Associate Addendum on request via an account representative, but only the specific products/services listed in the executed BAA (e.g. certain Sales Cloud, Service Cloud, Health Cloud features) are covered.

Sources

HIPAA — Salesforce Compliance Site
https://compliance.salesforce.com/en/categories/hipaa
Supports: Customers contact their account rep regarding a BAA; current BAA restrictions and HIPAA Covered Services are published by Salesforcedated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Salesforce before processing protected health information.

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