BBAA Atlas

Is Sentry HIPAA compliant?

Error monitoring · vendor site ↗

BAA on select plansPHI with conditions
Will Sentry sign a HIPAA BAA?
Sometimes — Sentry signs a HIPAA BAA only on specific plans or add-ons.
Sentry makes its Business Associate Amendment available to SaaS customers on a qualifying non-trial Business or Enterprise plan; an Owner or Billing Contact can accept it self-serve in the Legal & Compliance settings. The BAA covers processing and security of PHI sent to Sentry, including via Session Replay. Negotiated changes to the BAA are available only to Enterprise customers.
PHI eligibility
PHI may be sent to Sentry only on Business / Enterprise plans after accepting the BAA; scrub or minimize PHI especially in Session Replay payloads.
SOC 2
Not publicly confirmed
Trust center
sentry.io ↗
Sub-processors
—
Notes
Self-serve BAA acceptance is notable. Business Associate Amendment version 1.0.1 dated 2026-01-15; help-center article updated 2025-05-20.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Sentry before storing PHI.

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How to request and sign a BAA with Sentry

Sometimes — Sentry signs a HIPAA BAA only on specific plans or add-ons.

Request routeSelf-serve — enable it in your account
  1. 1
    Get on a qualifying plan
    Sentry makes its Business Associate Amendment available to SaaS customers on a qualifying non-trial Business or Enterprise plan; an Owner or Billing Contact can accept it self-serve in the Legal & Compliance settings. The BAA covers processing and security of PHI sent to Sentry, including via Session Replay. Negotiated changes to the BAA are available only to Enterprise customers.
  2. 2
    Request the Business Associate Agreement
    Sentry lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI may be sent to Sentry only on Business / Enterprise plans after accepting the BAA; scrub or minimize PHI especially in Session Replay payloads. Match your configuration to this scope before putting protected health information into Sentry.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Sentry before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Sentry sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Sentry signs a HIPAA BAA only on specific plans or add-ons. Sentry makes its Business Associate Amendment available to SaaS customers on a qualifying non-trial Business or Enterprise plan; an Owner or Billing Contact can accept it self-serve in the Legal & Compliance settings. The BAA covers processing and security of PHI sent to Sentry, including via Session Replay. Negotiated changes to the BAA are available only to Enterprise customers.
Is Sentry HIPAA compliant?
Sentry can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be sent to Sentry only on Business / Enterprise plans after accepting the BAA; scrub or minimize PHI especially in Session Replay payloads.
Can you store PHI (protected health information) in Sentry?
PHI may be sent to Sentry only on Business / Enterprise plans after accepting the BAA; scrub or minimize PHI especially in Session Replay payloads.
Is Sentry SOC 2 certified?
We could not confirm a public SOC 2 report for Sentry. SOC 2 is separate from a HIPAA BAA — confirm both directly with Sentry.
How do I request a HIPAA BAA from Sentry?
Sentry lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Sentry before storing PHI.
What plan do I need to sign a BAA with Sentry?
Sentry makes its Business Associate Amendment available to SaaS customers on a qualifying non-trial Business or Enterprise plan; an Owner or Billing Contact can accept it self-serve in the Legal & Compliance settings. The BAA covers processing and security of PHI sent to Sentry, including via Session Replay. Negotiated changes to the BAA are available only to Enterprise customers.

Sources

Will you sign a Business Associate Agreement? – Sentry Help Center
https://sentry.zendesk.com/hc/en-us/articles/23858023552283-Will-you-sign-a-Business-Associate-Agreement
Supports: Confirms BAA available to non-trial Business / Enterprise plans, self-serve acceptance, Enterprise-only negotiationdated: 2025-05-20
Business Associate Amendment | Sentry
https://sentry.io/legal/baa/
Supports: The BAA text covering PHI processing / security, including Session Replaydated: 2026-01-15
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Sentry before processing protected health information.

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