Is Twilio Segment HIPAA compliant?
BAA on select plansPHI with conditionsSOC 2 Type II
Will Twilio Segment sign a HIPAA BAA?
Sometimes — Twilio Segment signs a HIPAA BAA only on specific plans or add-ons.
Segment (Twilio) is a HIPAA-eligible platform and will sign a Business Associate Addendum, but only for customers on the Business Tier plan, with HIPAA treated as an add-on; Free and Team plans are not eligible. Twilio's docs state Segment 'is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers,' and a HIPAA badge appears in workspace settings once eligibility is enabled. PHI must only be sent after the workspace is confirmed eligible and the BAA executed.
PHI eligibility
PHI may be sent only on a HIPAA-enabled Business-tier workspace with a signed Business Associate Addendum and a confirmed HIPAA badge; it is not allowed on Free or Team plans.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
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Notes
BAA is Twilio's Business Associate Addendum; requires Business Tier plus the HIPAA add-on. Confirm the specific SOC 2 report on Twilio's trust center.
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How to request and sign a BAA with Twilio Segment
Sometimes — Twilio Segment signs a HIPAA BAA only on specific plans or add-ons.
Request routeSelf-serve — enable it in your account
- 1Get on a qualifying planSegment (Twilio) is a HIPAA-eligible platform and will sign a Business Associate Addendum, but only for customers on the Business Tier plan, with HIPAA treated as an add-on; Free and Team plans are not eligible. Twilio's docs state Segment 'is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers,' and a HIPAA badge appears in workspace settings once eligibility is enabled. PHI must only be sent after the workspace is confirmed eligible and the BAA executed.
- 2Request the Business Associate AgreementTwilio Segment lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
- 3Confirm what PHI is allowed before you store anyPHI may be sent only on a HIPAA-enabled Business-tier workspace with a signed Business Associate Addendum and a confirmed HIPAA badge; it is not allowed on Free or Team plans. Match your configuration to this scope before putting protected health information into Twilio Segment.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Twilio Segment before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Twilio Segment sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Twilio Segment signs a HIPAA BAA only on specific plans or add-ons. Segment (Twilio) is a HIPAA-eligible platform and will sign a Business Associate Addendum, but only for customers on the Business Tier plan, with HIPAA treated as an add-on; Free and Team plans are not eligible. Twilio's docs state Segment 'is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers,' and a HIPAA badge appears in workspace settings once eligibility is enabled. PHI must only be sent after the workspace is confirmed eligible and the BAA executed.
Is Twilio Segment HIPAA compliant?
Twilio Segment can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be sent only on a HIPAA-enabled Business-tier workspace with a signed Business Associate Addendum and a confirmed HIPAA badge; it is not allowed on Free or Team plans.
Can you store PHI (protected health information) in Twilio Segment?
PHI may be sent only on a HIPAA-enabled Business-tier workspace with a signed Business Associate Addendum and a confirmed HIPAA badge; it is not allowed on Free or Team plans.
Is Twilio Segment SOC 2 certified?
Twilio Segment reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Twilio Segment?
Twilio Segment lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Twilio Segment before storing PHI.
What plan do I need to sign a BAA with Twilio Segment?
Segment (Twilio) is a HIPAA-eligible platform and will sign a Business Associate Addendum, but only for customers on the Business Tier plan, with HIPAA treated as an add-on; Free and Team plans are not eligible. Twilio's docs state Segment 'is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers,' and a HIPAA badge appears in workspace settings once eligibility is enabled. PHI must only be sent after the workspace is confirmed eligible and the BAA executed.
Sources
https://www.twilio.com/docs/segment/privacy/hipaa-eligible-segment
https://www.twilio.com/en-us/hipaa
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Twilio Segment before processing protected health information.
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