BBAA Atlas

Is Zoom HIPAA compliant?

Video meetings · vendor site ↗

BAA on select plansPHI with conditionsSOC 2 Type II
Will Zoom sign a HIPAA BAA?
Sometimes — Zoom signs a HIPAA BAA only on specific plans or add-ons.
Zoom signs a BAA with paid healthcare customers across Pro, Business, Business Plus, and Enterprise plans; free accounts are excluded. The BAA itself is US-only, but customers with a Canadian billing address are instead offered a Personal Health Information Annex (PHIA) covering PHIPA/PIPEDA — so non-US healthcare customers are not shut out.
PHI eligibility
PHI may be stored/transmitted across covered services (Meetings, Webinars, Zoom Phone, Zoom Rooms) only after executing Zoom's BAA on an eligible paid plan and configuring the account correctly.
SOC 2
SOC 2 Type II
Trust center
zoom.com ↗
Sub-processors
zoom.com ↗
Notes
BAA is US-only; customers with a Canadian billing address get a Personal Health Information Annex (PHIA) for PHIPA/PIPEDA instead. Free/standard tiers are not eligible.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Zoom before storing PHI.

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How to request and sign a BAA with Zoom

Sometimes — Zoom signs a HIPAA BAA only on specific plans or add-ons.

Request routeSelf-serve — enable it in your account
  1. 1
    Get on a qualifying plan
    Zoom signs a BAA with paid healthcare customers across Pro, Business, Business Plus, and Enterprise plans; free accounts are excluded. The BAA itself is US-only, but customers with a Canadian billing address are instead offered a Personal Health Information Annex (PHIA) covering PHIPA/PIPEDA — so non-US healthcare customers are not shut out.
  2. 2
    Request the Business Associate Agreement
    Zoom lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI may be stored/transmitted across covered services (Meetings, Webinars, Zoom Phone, Zoom Rooms) only after executing Zoom's BAA on an eligible paid plan and configuring the account correctly. Match your configuration to this scope before putting protected health information into Zoom.
Before you sign — watch for
  • No BAA on the free / consumer tier — you must be on a qualifying paid plan first.
  • The BAA may be US-only or region-specific — non-US teams should ask for the equivalent agreement.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Zoom before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Zoom sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Zoom signs a HIPAA BAA only on specific plans or add-ons. Zoom signs a BAA with paid healthcare customers across Pro, Business, Business Plus, and Enterprise plans; free accounts are excluded. The BAA itself is US-only, but customers with a Canadian billing address are instead offered a Personal Health Information Annex (PHIA) covering PHIPA/PIPEDA — so non-US healthcare customers are not shut out.
Is Zoom HIPAA compliant?
Zoom can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be stored/transmitted across covered services (Meetings, Webinars, Zoom Phone, Zoom Rooms) only after executing Zoom's BAA on an eligible paid plan and configuring the account correctly.
Can you store PHI (protected health information) in Zoom?
PHI may be stored/transmitted across covered services (Meetings, Webinars, Zoom Phone, Zoom Rooms) only after executing Zoom's BAA on an eligible paid plan and configuring the account correctly.
Is Zoom SOC 2 certified?
Zoom reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Zoom?
Zoom lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Zoom before storing PHI.
What plan do I need to sign a BAA with Zoom?
Zoom signs a BAA with paid healthcare customers across Pro, Business, Business Plus, and Enterprise plans; free accounts are excluded. The BAA itself is US-only, but customers with a Canadian billing address are instead offered a Personal Health Information Annex (PHIA) covering PHIPA/PIPEDA — so non-US healthcare customers are not shut out.

Sources

HIPAA Business Associate Agreement (BAA) — Zoom Support
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751
Supports: Zoom enters BAAs with healthcare customers on Pro, Business, Business Plus, and Enterprise plans. The BAA option is labeled US-only; the source states 'Customers with a Canadian billing address may see options for a Personal Health Information Annex (PHIA) instead of a BAA' for PHIPA/PIPEDA compliance.dated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Zoom before processing protected health information.

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