ZendeskSuite + Advanced Compliance add-on BAA on select plansPHI with conditions
Zendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
BAA on select plansPHI with conditions
Intercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
Signs a BAAPHI with conditions
Front's End User Conduct and Content Policy permits storing/transmitting PHI only for customers who have executed a BAA with Front, so a BAA pathway exists (available on request).
BAA on select plansPHI with conditions
Help Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
BAA on select plansPHI with conditions
Freshworks signs a BAA, but only on Freshdesk Enterprise (and Forest/Enterprise Omnichannel) tiers. BAA scope is limited to Freshdesk, Freshchat, Freshcaller, and Freshdesk Omnichannel; ePHI in other Freshworks products is not covered.
Every verdict above is cited public information, not legal or compliance advice. A BAA's availability changes with your plan, region and contract, and the product names here may be governed by a parent suite's agreement — always confirm the current BAA and PHI scope directly with the vendor before processing protected health information.
Which help desk & support tools sign a HIPAA BAA?
All 5 (Zendesk, Intercom, Front, Help Scout, Freshdesk (Freshworks)) will sign a HIPAA Business Associate Agreement (BAA), each on a specific plan tier. Every verdict on this page is cited and date-stamped — confirm current terms with the vendor before storing PHI.
Does Zendesk sign a HIPAA BAA?
Sometimes — Zendesk signs a HIPAA BAA only on specific plans or add-ons. Zendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
Does Intercom sign a HIPAA BAA?
Sometimes — Intercom signs a HIPAA BAA only on specific plans or add-ons. Intercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
Does Front sign a HIPAA BAA?
Yes — Front will sign a HIPAA Business Associate Agreement (BAA). Front's End User Conduct and Content Policy permits storing/transmitting PHI only for customers who have executed a BAA with Front, so a BAA pathway exists (available on request).
Does Help Scout sign a HIPAA BAA?
Sometimes — Help Scout signs a HIPAA BAA only on specific plans or add-ons. Help Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
Does Freshdesk (Freshworks) sign a HIPAA BAA?
Sometimes — Freshdesk (Freshworks) signs a HIPAA BAA only on specific plans or add-ons. Freshworks signs a BAA, but only on Freshdesk Enterprise (and Forest/Enterprise Omnichannel) tiers. BAA scope is limited to Freshdesk, Freshchat, Freshcaller, and Freshdesk Omnichannel; ePHI in other Freshworks products is not covered.