Is Intercom HIPAA compliant?
BAA on select plansPHI with conditionsSOC 2 Type II
Will Intercom sign a HIPAA BAA?
Sometimes — Intercom signs a HIPAA BAA only on specific plans or add-ons.
Intercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
PHI eligibility
ePHI may be stored/processed only after executing Intercom's BAA on a HIPAA-eligible plan; without a signed BAA, transmitting ePHI is prohibited.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
Notes
Plan-tier details (Expert plan) are routed to Sales; official pages confirm BAA availability.
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How to request and sign a BAA with Intercom
Sometimes — Intercom signs a HIPAA BAA only on specific plans or add-ons.
Request routeThrough sales / your account team
- 1Get on a qualifying planIntercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
- 2Request the Business Associate AgreementIntercom arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Intercom sales (or open a request from its trust center) and reference the qualifying plan above.
- 3Confirm what PHI is allowed before you store anyePHI may be stored/processed only after executing Intercom's BAA on a HIPAA-eligible plan; without a signed BAA, transmitting ePHI is prohibited. Match your configuration to this scope before putting protected health information into Intercom.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Intercom before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Intercom sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Intercom signs a HIPAA BAA only on specific plans or add-ons. Intercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
Is Intercom HIPAA compliant?
Intercom can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). ePHI may be stored/processed only after executing Intercom's BAA on a HIPAA-eligible plan; without a signed BAA, transmitting ePHI is prohibited.
Can you store PHI (protected health information) in Intercom?
ePHI may be stored/processed only after executing Intercom's BAA on a HIPAA-eligible plan; without a signed BAA, transmitting ePHI is prohibited.
Is Intercom SOC 2 certified?
Intercom reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Intercom?
Intercom arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Intercom sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with Intercom before storing PHI.
What plan do I need to sign a BAA with Intercom?
Intercom completed a HIPAA attestation and signs a BAA with eligible customers; HIPAA support is tied to higher-tier plans and a signed BAA is mandatory before sending ePHI.
Sources
https://fin.ai/help/en/articles/14334711-hipaa-compliance-and-baa
https://www.intercom.com/blog/intercom-hipaa-2021/
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Intercom before processing protected health information.
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