Is Help Scout HIPAA compliant?
BAA on select plansPHI with conditions
Will Help Scout sign a HIPAA BAA?
Sometimes — Help Scout signs a HIPAA BAA only on specific plans or add-ons.
Help Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
PHI eligibility
PHI is permitted once the BAA is signed and HIPAA support is enabled on a Pro plan; integrations that pass PHI back require their own BAAs.
SOC 2
Not publicly confirmed
Trust center
Sub-processors
Notes
Help Scout's security page states 'SOC 2 compliant' without specifying Type II (report available on request), so SOC 2 is marked unknown. BAAs are not customizable.
Get notified when this changes
We track Help Scout's BAA and HIPAA status. Leave your email and we'll send one note if the verdict on this page changes.
How to request and sign a BAA with Help Scout
Sometimes — Help Scout signs a HIPAA BAA only on specific plans or add-ons.
Request routeBy request — via trust center or support
- 1Get on a qualifying planHelp Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
- 2Request the Business Associate AgreementHelp Scout provides the BAA on request. Open a request through Help Scout's trust center and ask for the current Business Associate Agreement covering your plan.
- 3Confirm what PHI is allowed before you store anyPHI is permitted once the BAA is signed and HIPAA support is enabled on a Pro plan; integrations that pass PHI back require their own BAAs. Match your configuration to this scope before putting protected health information into Help Scout.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Help Scout before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Help Scout sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Help Scout signs a HIPAA BAA only on specific plans or add-ons. Help Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
Is Help Scout HIPAA compliant?
Help Scout can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI is permitted once the BAA is signed and HIPAA support is enabled on a Pro plan; integrations that pass PHI back require their own BAAs.
Can you store PHI (protected health information) in Help Scout?
PHI is permitted once the BAA is signed and HIPAA support is enabled on a Pro plan; integrations that pass PHI back require their own BAAs.
Is Help Scout SOC 2 certified?
We could not confirm a public SOC 2 report for Help Scout. SOC 2 is separate from a HIPAA BAA — confirm both directly with Help Scout.
How do I request a HIPAA BAA from Help Scout?
Help Scout provides the BAA on request. Open a request through Help Scout's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with Help Scout before storing PHI.
What plan do I need to sign a BAA with Help Scout?
Help Scout will sign a BAA with covered entities or subcontractors, but HIPAA support is only included on the Pro plan. Customers sign a standardized (non-negotiable) BAA, and a separate AI Feature Healthcare Addendum is required to use AI features under HIPAA.
Sources
https://docs.helpscout.com/article/330-hipaa
https://docs.helpscout.com/article/1263-security-at-help-scout
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Help Scout before processing protected health information.
Check another vendor
See all HIPAA compliant customer support & help desk software →
Browse all 105 vendors by category →