Is Zendesk HIPAA compliant?
BAA on select plansPHI with conditionsSOC 2 Type II
Will Zendesk sign a HIPAA BAA?
Sometimes — Zendesk signs a HIPAA BAA only on specific plans or add-ons.
Zendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
PHI eligibility
PHI may be collected on covered services only after purchasing Advanced Compliance, signing the BAA, and meeting Zendesk's Security Configuration Requirements; default accounts prohibit PHI.
SOC 2
SOC 2 Type II
Trust center
Sub-processors
Notes
Early Access programs and marketplace apps are excluded from BAA scope.
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How to request and sign a BAA with Zendesk
Sometimes — Zendesk signs a HIPAA BAA only on specific plans or add-ons.
Request routeSelf-serve — enable it in your account
- 1Get on a qualifying planZendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
- 2Request the Business Associate AgreementZendesk lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
- 3Confirm what PHI is allowed before you store anyPHI may be collected on covered services only after purchasing Advanced Compliance, signing the BAA, and meeting Zendesk's Security Configuration Requirements; default accounts prohibit PHI. Match your configuration to this scope before putting protected health information into Zendesk.
Before you sign — watch for
- Beta / early-access features can be excluded from BAA coverage — keep PHI out of them.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Zendesk before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does Zendesk sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — Zendesk signs a HIPAA BAA only on specific plans or add-ons. Zendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
Is Zendesk HIPAA compliant?
Zendesk can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be collected on covered services only after purchasing Advanced Compliance, signing the BAA, and meeting Zendesk's Security Configuration Requirements; default accounts prohibit PHI.
Can you store PHI (protected health information) in Zendesk?
PHI may be collected on covered services only after purchasing Advanced Compliance, signing the BAA, and meeting Zendesk's Security Configuration Requirements; default accounts prohibit PHI.
Is Zendesk SOC 2 certified?
Zendesk reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Zendesk?
Zendesk lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with Zendesk before storing PHI.
What plan do I need to sign a BAA with Zendesk?
Zendesk provides a standardized BAA addendum, but a HIPAA-Enabled Account requires purchasing the Advanced Compliance add-on (Suite plan), executing the BAA, and applying required security configurations.
Sources
https://www.zendesk.com/company/business-associate-agreement/
https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Zendesk before processing protected health information.
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