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Is Cisco Webex HIPAA compliant?

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Signs a BAAPHI eligibleSOC 2
Will Cisco Webex sign a HIPAA BAA?
Yes — Cisco Webex will sign a HIPAA Business Associate Agreement (BAA).
Cisco signs a HIPAA Business Associate Agreement covering core Webex services. Cisco has conducted a HIPAA self-assessment on Webex Meetings, Teams/Messaging, Control Hub, Webex for Developers, and Contact Center, and provides a BAA-initiation path for healthcare customers. The BAA governs use and disclosure of PHI under a shared-responsibility model; the third-party HIPAA report is available on Cisco's Trust Portal on request.
PHI eligibility
PHI is permitted once a BAA is executed with Cisco and the customer configures Webex correctly per the shared-responsibility model; Webex is not an EHR or system of record.
SOC 2
SOC 2
Trust center
cisco.com ↗
Sub-processors
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Notes
Customers must request the BAA and HIPAA self-assessment via their Cisco account team; configuration is the customer's responsibility.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Cisco Webex before storing PHI.

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How to request and sign a BAA with Cisco Webex

Yes — Cisco Webex will sign a HIPAA Business Associate Agreement (BAA).

Request routeThrough sales / your account team
  1. 1
    Confirm your account is covered
    Cisco signs a HIPAA Business Associate Agreement covering core Webex services. Cisco has conducted a HIPAA self-assessment on Webex Meetings, Teams/Messaging, Control Hub, Webex for Developers, and Contact Center, and provides a BAA-initiation path for healthcare customers. The BAA governs use and disclosure of PHI under a shared-responsibility model; the third-party HIPAA report is available on Cisco's Trust Portal on request.
  2. 2
    Request the Business Associate Agreement
    Cisco Webex arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Cisco Webex sales (or open a request from its trust center) and reference the qualifying plan above.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI is permitted once a BAA is executed with Cisco and the customer configures Webex correctly per the shared-responsibility model; Webex is not an EHR or system of record. Match your configuration to this scope before putting protected health information into Cisco Webex.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Cisco Webex before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Cisco Webex sign a HIPAA Business Associate Agreement (BAA)?
Yes — Cisco Webex will sign a HIPAA Business Associate Agreement (BAA). Cisco signs a HIPAA Business Associate Agreement covering core Webex services. Cisco has conducted a HIPAA self-assessment on Webex Meetings, Teams/Messaging, Control Hub, Webex for Developers, and Contact Center, and provides a BAA-initiation path for healthcare customers. The BAA governs use and disclosure of PHI under a shared-responsibility model; the third-party HIPAA report is available on Cisco's Trust Portal on request.
Is Cisco Webex HIPAA compliant?
Cisco Webex can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. PHI is permitted once a BAA is executed with Cisco and the customer configures Webex correctly per the shared-responsibility model; Webex is not an EHR or system of record.
Can you store PHI (protected health information) in Cisco Webex?
PHI is permitted once a BAA is executed with Cisco and the customer configures Webex correctly per the shared-responsibility model; Webex is not an EHR or system of record.
Is Cisco Webex SOC 2 certified?
Cisco Webex reports a SOC 2 attestation according to its public security documentation.
How do I request a HIPAA BAA from Cisco Webex?
Cisco Webex arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Cisco Webex sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with Cisco Webex before storing PHI.
What plan do I need to sign a BAA with Cisco Webex?
Cisco signs a HIPAA Business Associate Agreement covering core Webex services. Cisco has conducted a HIPAA self-assessment on Webex Meetings, Teams/Messaging, Control Hub, Webex for Developers, and Contact Center, and provides a BAA-initiation path for healthcare customers. The BAA governs use and disclosure of PHI under a shared-responsibility model; the third-party HIPAA report is available on Cisco's Trust Portal on request.

Sources

Cisco Webex Suite & Contact Center: HIPAA Compliance (whitepaper)
https://trustportal.cisco.com/c/dam/r/ctp/docs/hipaa/collaboration/cisco-HIPAA-compliance-webex-services-whitepaper.pdf
Supports: Cisco-hosted document confirming Cisco signs a BAA for Webex services and PHI is permitted with a BAAdated: undated
Protecting Your Webex Healthcare Data
https://blog.webex.com/collaboration/video-conferencing/protecting-your-webex-healthcare-data/
Supports: States Cisco has a BAA and lists covered services; provides a BAA-initiation linkdated: 2023-11-21
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Cisco Webex before processing protected health information.

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