BBAA Atlas

Is GoTo Meeting HIPAA compliant?

Video conferencing · vendor site ↗

Signs a BAAPHI with conditionsSOC 2 Type II
Will GoTo Meeting sign a HIPAA BAA?
Yes — GoTo Meeting will sign a HIPAA Business Associate Agreement (BAA).
GoTo offers a standard Business Associate Agreement that covered entities and business associates sign electronically before collecting, disclosing, or transmitting PHI via the GoTo Meeting platform. The BAA is publicly viewable and incorporated into GoTo's standard Terms of Service, and GoTo offers a 'GoTo Meeting for Healthcare' configuration tailored to healthcare customers.
PHI eligibility
PHI is permitted under GoTo's BAA once signed electronically; appropriate for telehealth / healthcare meetings, provided the customer enables the required security settings before transmitting PHI.
SOC 2
SOC 2 Type II
Trust center
goto.com ↗
Sub-processors
—
Notes
GoTo publishes a sample BAA and a healthcare plan configuration; the customer must execute the BAA and configure security before transmitting PHI.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with GoTo Meeting before storing PHI.

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How to request and sign a BAA with GoTo Meeting

Yes — GoTo Meeting will sign a HIPAA Business Associate Agreement (BAA).

Request routeBy request — via trust center or support
  1. 1
    Confirm your account is covered
    GoTo offers a standard Business Associate Agreement that covered entities and business associates sign electronically before collecting, disclosing, or transmitting PHI via the GoTo Meeting platform. The BAA is publicly viewable and incorporated into GoTo's standard Terms of Service, and GoTo offers a 'GoTo Meeting for Healthcare' configuration tailored to healthcare customers.
  2. 2
    Request the Business Associate Agreement
    GoTo Meeting provides the BAA on request. Open a request through GoTo Meeting's trust center and ask for the current Business Associate Agreement covering your plan.
  3. 3
    Confirm what PHI is allowed before you store any
    PHI is permitted under GoTo's BAA once signed electronically; appropriate for telehealth / healthcare meetings, provided the customer enables the required security settings before transmitting PHI. Match your configuration to this scope before putting protected health information into GoTo Meeting.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with GoTo Meeting before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does GoTo Meeting sign a HIPAA Business Associate Agreement (BAA)?
Yes — GoTo Meeting will sign a HIPAA Business Associate Agreement (BAA). GoTo offers a standard Business Associate Agreement that covered entities and business associates sign electronically before collecting, disclosing, or transmitting PHI via the GoTo Meeting platform. The BAA is publicly viewable and incorporated into GoTo's standard Terms of Service, and GoTo offers a 'GoTo Meeting for Healthcare' configuration tailored to healthcare customers.
Is GoTo Meeting HIPAA compliant?
GoTo Meeting can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. PHI is permitted under GoTo's BAA once signed electronically; appropriate for telehealth / healthcare meetings, provided the customer enables the required security settings before transmitting PHI.
Can you store PHI (protected health information) in GoTo Meeting?
PHI is permitted under GoTo's BAA once signed electronically; appropriate for telehealth / healthcare meetings, provided the customer enables the required security settings before transmitting PHI.
Is GoTo Meeting SOC 2 certified?
GoTo Meeting reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from GoTo Meeting?
GoTo Meeting provides the BAA on request. Open a request through GoTo Meeting's trust center and ask for the current Business Associate Agreement covering your plan. Confirm current terms directly with GoTo Meeting before storing PHI.
What plan do I need to sign a BAA with GoTo Meeting?
GoTo offers a standard Business Associate Agreement that covered entities and business associates sign electronically before collecting, disclosing, or transmitting PHI via the GoTo Meeting platform. The BAA is publicly viewable and incorporated into GoTo's standard Terms of Service, and GoTo offers a 'GoTo Meeting for Healthcare' configuration tailored to healthcare customers.

Sources

Plan Overview: GoTo Meeting for Healthcare — GoTo Meeting Support
https://support.goto.com/meeting/help/plan-overview-gotomeeting-for-healthcare
Supports: GoTo Meeting for Healthcare with a BAA is HIPAA-compatible for healthcare customersdated: undated
Is GoToMeeting HIPAA Compliant?
https://www.hipaajournal.com/gotomeeting-hipaa-compliant/
Supports: GoTo offers a standard BAA signed electronically before transmitting PHI; publicly viewable and incorporated into the ToSdated: 2024-02-02
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with GoTo Meeting before processing protected health information.

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