BBAA Atlas

Is Constant Contact HIPAA compliant?

Email marketing · vendor site ↗

Signs a BAAPHI with conditions
Will Constant Contact sign a HIPAA BAA?
Yes — Constant Contact will sign a HIPAA Business Associate Agreement (BAA).
Constant Contact will sign only its own non-negotiable standard BAA (request via legal@constantcontact.com).
PHI eligibility
Even under the BAA, customers may not import PHI beyond basic subscriber contact info, and sensitive PHI (mental health, substance abuse, HIV) and EMR use are prohibited.
SOC 2
Not publicly confirmed
Trust center
knowledgebase.constantcontact.com ↗
Sub-processors
—
Notes
A BAA exists but heavy PHI restrictions make it effectively unsuitable for real healthcare messaging.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Constant Contact before storing PHI.

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How to request and sign a BAA with Constant Contact

Yes — Constant Contact will sign a HIPAA Business Associate Agreement (BAA).

Request routeThrough sales / your account team
  1. 1
    Confirm your account is covered
    Constant Contact will sign only its own non-negotiable standard BAA (request via legal@constantcontact.com).
  2. 2
    Request the Business Associate Agreement
    Constant Contact arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Constant Contact sales (or open a request from its trust center) and reference the qualifying plan above.
  3. 3
    Confirm what PHI is allowed before you store any
    Even under the BAA, customers may not import PHI beyond basic subscriber contact info, and sensitive PHI (mental health, substance abuse, HIV) and EMR use are prohibited. Match your configuration to this scope before putting protected health information into Constant Contact.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Constant Contact before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Constant Contact sign a HIPAA Business Associate Agreement (BAA)?
Yes — Constant Contact will sign a HIPAA Business Associate Agreement (BAA). Constant Contact will sign only its own non-negotiable standard BAA (request via legal@constantcontact.com).
Is Constant Contact HIPAA compliant?
Constant Contact can be used in a HIPAA-compliant way: it signs a Business Associate Agreement (BAA), which HIPAA requires before you process PHI with a vendor. Even under the BAA, customers may not import PHI beyond basic subscriber contact info, and sensitive PHI (mental health, substance abuse, HIV) and EMR use are prohibited.
Can you store PHI (protected health information) in Constant Contact?
Even under the BAA, customers may not import PHI beyond basic subscriber contact info, and sensitive PHI (mental health, substance abuse, HIV) and EMR use are prohibited.
Is Constant Contact SOC 2 certified?
We could not confirm a public SOC 2 report for Constant Contact. SOC 2 is separate from a HIPAA BAA — confirm both directly with Constant Contact.
How do I request a HIPAA BAA from Constant Contact?
Constant Contact arranges the BAA through its sales / account team. If you have an account executive, ask them to start the BAA for your plan; otherwise contact Constant Contact sales (or open a request from its trust center) and reference the qualifying plan above. Confirm current terms directly with Constant Contact before storing PHI.
What plan do I need to sign a BAA with Constant Contact?
Constant Contact will sign only its own non-negotiable standard BAA (request via legal@constantcontact.com).

Sources

Business Associate Agreements (BAAs) — Constant Contact
https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6240-business-association-agreements?lang=en_US
Supports: Signs only its own unchangeable BAA; bars PHI beyond subscriber contact info; prohibits sensitive PHI and EMR usedated: 2025-06-11
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Constant Contact before processing protected health information.

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