Is SurveyMonkey HIPAA compliant?
BAA on select plansPHI with conditions
Will SurveyMonkey sign a HIPAA BAA?
Sometimes — SurveyMonkey signs a HIPAA BAA only on specific plans or add-ons.
SurveyMonkey offers a standard-form BAA only to Enterprise customers via Sales; HIPAA-enabled accounts are Enterprise-only.
PHI eligibility
PHI may be collected only through a HIPAA-enabled Enterprise account with a BAA in place; the HIPAA-enabled state is permanent and irreversible.
SOC 2
Not publicly confirmed
Trust center
Sub-processors
—
Notes
Closing the BAA also closes the account; surveys with PHI cannot be moved to regular accounts.
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How to request and sign a BAA with SurveyMonkey
Sometimes — SurveyMonkey signs a HIPAA BAA only on specific plans or add-ons.
Request routeSelf-serve — enable it in your account
- 1Get on a qualifying planSurveyMonkey offers a standard-form BAA only to Enterprise customers via Sales; HIPAA-enabled accounts are Enterprise-only.
- 2Request the Business Associate AgreementSurveyMonkey lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account.
- 3Confirm what PHI is allowed before you store anyPHI may be collected only through a HIPAA-enabled Enterprise account with a BAA in place; the HIPAA-enabled state is permanent and irreversible. Match your configuration to this scope before putting protected health information into SurveyMonkey.
Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with SurveyMonkey before you rely on it. This is cited public information, not legal advice.
Frequently asked questions
Does SurveyMonkey sign a HIPAA Business Associate Agreement (BAA)?
Sometimes — SurveyMonkey signs a HIPAA BAA only on specific plans or add-ons. SurveyMonkey offers a standard-form BAA only to Enterprise customers via Sales; HIPAA-enabled accounts are Enterprise-only.
Is SurveyMonkey HIPAA compliant?
SurveyMonkey can be HIPAA-compliant only on the specific plans or add-ons where it will sign a Business Associate Agreement (BAA). PHI may be collected only through a HIPAA-enabled Enterprise account with a BAA in place; the HIPAA-enabled state is permanent and irreversible.
Can you store PHI (protected health information) in SurveyMonkey?
PHI may be collected only through a HIPAA-enabled Enterprise account with a BAA in place; the HIPAA-enabled state is permanent and irreversible.
Is SurveyMonkey SOC 2 certified?
We could not confirm a public SOC 2 report for SurveyMonkey. SOC 2 is separate from a HIPAA BAA — confirm both directly with SurveyMonkey.
How do I request a HIPAA BAA from SurveyMonkey?
SurveyMonkey lets you obtain the BAA without a sales call. Follow the path named in the plan requirement above — typically an in-product toggle or a billing / compliance settings page — then request and accept the agreement from your own account. Confirm current terms directly with SurveyMonkey before storing PHI.
What plan do I need to sign a BAA with SurveyMonkey?
SurveyMonkey offers a standard-form BAA only to Enterprise customers via Sales; HIPAA-enabled accounts are Enterprise-only.
Sources
https://help.surveymonkey.com/en/surveymonkey/policy/hipaa/
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with SurveyMonkey before processing protected health information.
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